Our vision
Ford & Doonan – The South West’s Premier Air Conditioning Provider
With offices in Bunbury and Busselton, Ford & Doonan are in perfect reach for all homeowners and businesses in the South West.
Our company was founded in 1985 and has grown rapidly over the years, currently sitting as a clear leader in the provision of air conditioning services in Western Australia. We are a tried and trusted supplier of air conditioning from the design through to the installation, in addition to ongoing maintenance and repairs.
While the South West is far from remote we believe it is important to have face to face contact with our clients, which is why our Bunbury and Busselton locally owned franchises provide that all important presence. Our services extend down to Augusta and thanks to our highly mobile technicians we will always make the effort to come to you when required.
We want our customers to be able to walk into our offices to chat to our staff directly when seeking the best air conditioning services in the South West. A friendly face offering advice, guidance and reassurance on trustworthy units to service your home or commercial space is far better than staff simply at the end of a phone at one of our offices in Perth.
We are specialists in residential and commercial air conditioning
While the South West is far from remote we believe it is important to have face to face contact with our clients, which is why our Bunbury and Busselton locally owned franchises provide that all important presence. Our services extend down to Augusta and thanks to our highly mobile technicians we will always make the effort to come to you when required.
We want our customers to be able to walk into our offices to chat to our staff directly when seeking the best air conditioning services in the South West. A friendly face offering advice, guidance and reassurance on trustworthy units to service your home or commercial space is far better than staff simply at the end of a phone at one of our offices in Perth.
Our South West air conditioning staff like to listen to our clients to talk through the best possible options. We will demonstrate the models available, fine tune your preferences in respect of the cooling/heating units available and help you select a system that best suits your needs and budget.
Rather than push a particular air conditioning system or unit we like to discuss all the models available and will always strive to reach a solution that’s individually tailored to each client’s requirements, whether you are a homeowner or business.
Proudly Western Australian Owned
WA’s Most Awarded
A Brief History
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1985In the beginning
1985 –
FORD & DOONAN COMMENCED BUSINESS AT AGE 19 & 20. SERVICE DEPT. ONLY TO REFRIGERATION AND AIR CONDITIONING
1985 -
1987New Sales
1987 –
MOVED INTO CAMPBELL STREET WEST PERTH – SHARED OFFICE FACILITY. BRANCHED INTO NEW SALES AND KEEP SERVICE DEPT.
1987 -
1989First employee
1989 –
EXPANDED AND MOVED INTO WELLINGTON STREET OFFICE PERTH. HIRED FIRST EMPLOYEE, DELETED REFRIGERATION SERVICE FROM THE COMPANY OPERATIONS.
1989 -
1994First award – 5 employees
1994 –
5 EMPLOYEES AND WON FIRST TELSTRA SMALL BUSINESS AWARD (LESS THAN 6 EMPLOYEE’S CATEGORY).
1994 -
1997Second award – 15 employees
1997 –
15 EMPLOYEES AND WON SECOND TELSTRA SMALL BUSINESS AWARD (LESS THAN 50 EMPLOYEES) WON OVERALL SMALL BUSINESS OF THE YEAR WA. BUILT KARDINYA HEAD OFFICE.
1997 -
1998First entry in BRW Fastest 100
1998 –
ACHIEVED FIRST ENTRY INTO BRW FASTEST 100 GROWING AUSTRALIAN COMPANY. OPENED SHOWROOM TO CITYWEST – WEST PERTH.
1998 -
1999Second entry in BRW Fastest 100
1999 –
ACHIEVED SECOND ENTRY INTO BRW FASTEST 100 GROWING AUSTRALIAN COMPANY.
1999 -
2000Third entry in BRW Fastest 100
2000 –
ACHIEVED THIRD ENTRY INTO BRW FASTEST 100 GROWING AUSTRALIAN COMPANY.
2000 -
2001Fourth Entry – BRW Fastest 100
2001 –
ACHIEVED FOURTH ENTRY INTO BRW FASTEST 100 GROWING AUSTRALIAN COMPANY.
2001 -
30 EMPLOYEES
–
30 EMPLOYEES AND WON THIRD TELSTRA SMALL BUSINESS AWARD ( LESS THAN 50 EMPLOYEES).
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ENTREPRENEUR OF THE YEAR
–
WON ENTREPRENEUR OF THE YEAR (WA REGION) YOUNG CATEGORY.
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40 UNDER 40 AWARD
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BUSINESS NEWS 40 UNDER 40 AWARD.
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First Franchise
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OPENED FIRST FRANCHISE – MANDURAH.
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2002Second Franchise
2002 –
OPENED SECOND FRANCHISE – OSBORNE PARK.
2002 -
2004Third Franchise
2004 –
OPENED THIRD FRANCHISE – CANNING VALE.
2004 -
2006Fourth Franchise
2006 –
OPENED FOURTH FRANCHISE – BUNBURY.
2006 -
2008West Perth Sold
2008 –
WEST PERTH SOLD AS A FRANCHISE.
2008 -
2010Sixth Franchise
2010 –
OPENED SIXTH FRANCHISE – MIDLAND.
2010 -
2012Another Award
2012 –
TRAINER OF THE YEAR AWARD
2012 -
2014Seventh Franchise
2014 –
OPENED SEVENTH FRANCHISE – BUSSELTON.
2014 -
Customer Service Award
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HIA CUSTOMER SERVICE AWARD 2014
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2015Master Builder Finalist
2015 –
FINALIST for MASTER BUILDER ASSOCIATION CUSTOMER SERVICE AWARD 2015
2015 -
2016Best Customer Service
2016 –
MASTER BUILDER ASSOCIATION BEST CUSTOMER SERVICE AWARD 2016
2016 -
Eighth Franchise
–
OPENED EIGHTH FRANCHISE – MORLEY
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Large Business Winner
–
RISING STAR 2016 – LARGE BUSINESS WINNER
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2017Best Customer Service South West
2017 –
MASTER BUILDER ASSOCIATION BEST CUSTOMER SERVICE AWARD SOUTH WEST REGION 2017
2017 -
Customer Service Award
–
HIA WA CUSTOMER SERVICE AWARD WINNER 2017
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2018Customer Service Award – Supplier
2018 –
MBA CUSTOMER SERVICE AWARD WINNER – Supplier 2018
2018 -
2019Customer Service Award – Supplier
2019 –
MBA CUSTOMER SERVICE AWARD WINNER – Supplier 2019
2019 -
2020CUSTOMER SERVICE AWARD – SUPPLIER
2020 –
MBA CUSTOMER SERVICE AWARD WINNER – Supplier 2020
2020 -
2020STORE OPENINGS
2020 –
Joondalup franchise opens, Clarkson company store opens.
2020 -
2020CUSTOMER SERVICE AWARD
2020 –
Ford & Doonan win 2020 HIA Best Customer Service – Supplier
2020 -
2021CUSTOMER SERVICE AWARD
2021 –
MASTER BUILDERS ASSOCIATION 2021 Best Customer Service
2021 -
2021Customer Service Award
2021 –
2021 HIA Best Customer Service – Supplier
2021